Research report: the challenges, impact and solutions to troubleshooting software failures

Software is now an integral part of the business landscape; but as systems become more complex, troubleshooting production failures is becoming increasingly challenging. 

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A new study commissioned by Undo and carried out by analyst firm Freeform Dynamics, in partnership with The Register offers some insights into how software failures are really impacting  customer relationships and business.

70% of respondents acknowledge that software reliability/availability is important. Yet few know how to handle these situations effectively.

This report covers:

  • The disruptive potential of different types of software failures
  • Challenges associated with intermittent failures 
  • Troubleshooting software issues in a production environment
  • Advanced diagnostic solutions to speed up time-to-resolution

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